Privacy Policy

1. Privacy Policy
2. What Information do we Collect About You?
3. Ask a Question And Product Reviews
4. Sign up For Special Offers
5. Refer Friends
6. Schools & Colleges Account
7. Contact Forms And Email Links
8. How do You Get my Consent?
9. How Will we Use The Information About You?
10. Marketing
11. Cart Abandonment
12. Access to Your Information And Correction
13. Cookies
14. Other Websites
15. Security
16. Age Of Consent
17. Changes to Our Privacy Policy
18. How to Contact us

Privacy Policy

This privacy policy explains how we use any personal information we collect about you when you use the website.

We never sell, exchange or distribute or make public your personal information.

Our online store is powered by X-Cart Shopping Cart software, providing us with the e-commerce online platform allowing us to sell our products and services to you. Our store is hosted by X-Cart.

Your data is stored through Hivelocity's data storage, databases and the general X-Cart application. This is stored on an encrypted secure server behind a firewall.

PremiumCompatibles only hold the very minimum information required to service your order. Our servers do not hold any information regarding your method of payment. As an added security measure, payment information that you impart while purchasing goods, is encrypted and not able to be viewed by anyone else at any point.

This site is protected by reCAPTCHA. Use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.

What Information do we Collect About You?

When you register with PremiumCompatibles, or place an order, we collect information such as your name, telephone number, address and email address so that we can fulfill your order.

When you browse our store, we may receive your computer’s Internet Protocol (IP) address in order to provide us with information that helps us to learn about your browser and operating system.

You may receive emails about new products, special offers, discounts and updates about our store once you have given us your permission.

If you use our site to sign up to special offers, refer a friend or open an education account we will collect your information.

If you use our contact form to send us an email, or email directly to our email server @premiumcompatibles.co.uk, we may also collect information with your consent.

Cookies collect website usage information, in order to provide you with the best possible service. We would never collect any sensitive information about you unless you have given us your consent.

Ask a Question And Product Reviews

If you choose to add a comment to PremiumCompatibles website when ‘adding your own review’ or by ‘asking a question’, your name and email address entered with your comment is then saved to our database, as well as your computers IP address (this is only when you add a product review), and the date submitted. If you choose to leave your telephone number when ‘asking a question’ relating to your product, we may phone you to help you with your query. All the information collected is only used as identification for your comment and not passed on to any third parties. Just your name will be shown on the customer-facing website and we will always protect your personal data. Your comment will remain on the site along with its associated personal data until we see fit to remove it. If you would like this comment to be deleted, you should email us here using the email address you commented with.

Sign up For Special Offers

By signing up to our special offers you consent to receiving email marketing from PremiumCompatibles. Your contact details (name, email address, company name if applicable) is then forwarded to our email marketing services company Brevo. When you join our email newsletter, the information you submit is not stored on our internal computer systems or within our website’s own database. Your information will be stored within Brevo’s Email Marketer’s database indefinitely or until you request removal from the list or we stop using their services for email marketing. If you wish to remove your details from the list you can unsubscribe by using the unsubscribe link contained in any email newsletter you receive from us, or alternatively you can request removal if you email us directly.

Refer Friends

By choosing to refer friends to the site, you are giving us consent to send an email to your friend(s). The name(s) and email address(es) of your friend(s) and your message will only be used to send an email to the recipient(s). We will not store any of your friend(s) data on any database, nor pass their details on to anywhere whatsoever. Your friend(s) have not been subscribed to anything at all. The data will be collated into an email and sent securely to the recipient. We will only process information if the recipient(s) then contacts us and signs up to PremiumCompatibles.

Schools & Colleges Account

By choosing to open an education account you are giving us consent for us to process the information you submit for this purpose. The name, email address, school/college name, contact telephone number and postcode, if you choose to give this to us, will only be used to verify that you are a registered education body or Government body. The data you supplied will not be stored by this website, nor will it be passed onto any third party. It will be collated into an email and sent to us securely. Before we do anything with this information PremiumCompatibles will always obtain consent from you.

Contact Forms And Email Links

Contact us by using the contact form on our Contact Us page.  Alternatively you can use the email link (this sends an email to our email server @premiumcompatibles.co.uk). The data you supply will not be passed on to any third party or stored by this website. Your data is collated into an email and sent to us by Secure Sockets Layer (SSL) servers and it is encrypted before being sent. Our computers can then decrypt the content of the emails, thus ensuring that all data passed between the web server and browsers will remain integral and private at all times.

How do You Get my Consent?

By providing us with your personal information in order to complete a transaction, place an order or verify your credit card or arrange a delivery or return an order, we imply that you consent to us collecting your information and using it for that specific reason only by you manually accepting our terms and conditions. These are found on the PremiumCompatibles checkout page.

If we ask you for your personal information for another reason such as for email marketing, we will ask you directly for your consent or enable you to say no to using your personal information.

We always inform you when we collect your personal information when you browse our store. We will also tell you what we do with that information.  We also use tooltips to show a ‘just in time’ privacy notice.

How Will we Use The Information About You?

The information we collect about you is used in order to manage your account and process your order. If you agree, we will also email you about our other products and services that we feel may be of interest to you. PremiumCompatibles only holds the minimum information that is needed to complete your purchase. We will send you email notifications to process your order and we may also contact you by email to request a product review. Trustpilot will send you an overall service review request. We will also send you an email every month with your latest Reward Points statement.

PremiumCompatibles does not share your information with companies for marketing purposes outside of the Ink N Toner UK Retail Ltd group.

When processing your order, your details may be sent to credit reference agencies and fraud prevention agencies. Your details may be passed to our vendors for them to send your order to you and also your details may be given to delivery companies to enable them to deliver your parcel.

Marketing

We would like to send you details about our products and services that might be relevant and of interest to you. If you have agreed to receive email marketing, you can opt out at any time at a later date if you wish.  All marketing emails will include details of how to unsubscribe / opt-out.  We do not send any unsolicited commercial emails (known as spam) and your email address will never be passed onto any third party.

Brevo provide PremiumCompatibles with email marketing services and the information their database holds is your name and email address along with the date and time you have given consent to receiving marketing emails from us. This information will remain within Brevo’s database for as long as we use their services or until such time as you request removal from this list.

It is your right, at any time, to stop us from contacting you for marketing purposes. Please email us here if you no longer want to receive marketing communications from us. When you request removal by email please send your email to us using the email account that is subscribed to the mailing list.

Cart Abandonment

If you do not complete a purchase and abandon the checkout page you may receive an email notifying you of your incomplete order. Please also see our Terms & Conditions for further details.

Access to Your Information And Correction

It is your right to request a copy of the information we have about you.  Please email us here or write to us at: PremiumCompatibles, Privacy Team, 61 East Barnet Road, Barnet, Herts, EN4 8RN if you would like a copy of your personal information.

We want to ensure that your personal information is up to date and correct. You may ask us to change or remove information you think is not accurate. This information will be held securely in line with the law and our internal security policy.

If you want us to delete your account (your account holds all your information including order history) we can do so. You may delete your account yourself by signing into your account. Go to ‘My Account’, under ‘Account Details’ select ‘Delete Profile’ and this will delete your account.

Cookies

Cookies are text files that are placed on your computer to collect standard internet log and visitor behavior information which is used to track visitor use of PremiumCompatibles and also to compile statistical reports on website activity. To find out more visit www.aboutcookies.org or www.allaboutcookies.org.

The above websites explain how you can remove cookies from your browser and set your browser not to accept cookies. If you do choose to not accept cookies, some of our website features may not function as a result of this. You can disable the cookies we use on our website by clicking cookie settings here.

By agreeing to the terms of this policy and using our website you are giving your consent to our use of cookies.

Our cookie policy is here.

Other Websites

There are links contained within our website to other websites such as Twitter, Linkedin and Facebook. This privacy policy is only applicable to this website. If you link to other websites we advise you should read their own privacy policies. 

The third party providers we use will only collect, use and disclose your information to enable them to perform the services they provide to us.

Some third-party service providers such as Olark live chat, Trustpilot and Google have their own privacy policies regarding information we are required to give them for your purchase related transactions. We recommend that you read their own privacy policies to understand how they will hold your personal information.

This is a list of the third party providers PremiumCompatibles use:

Google:

Google Analytics, which is the web analysis tool of Google Inc. They use cookies to enable site activity analysis and the information created by the cookie which includes your IP address is delivered to Google in an identity-protected way and saved on a server.

Youtube:

Youtube power the videos shown on our site.

Olark Live Chat:

To help you with your enquiry we may ask you for information during a live chat conversation. Olark can collect your IP address to verify your location and keep a record of transcripts.

Trustpilot:

Your information will only be passed on to Trustpilot to request that you leave a review about our products and/or services when you have given your consent.

Security

PremiumCompatibles takes reasonable precautions and follow industry best practices to protect your personal information and ensure it is not misused, accessed, disclosed, inappropriately lost or destroyed.

When you provide us with your credit card details, this information is encrypted using secure socket layer technology (SSL). This information is stored with the highest level of encryption algorithms.

Any unlawful data breach will be reported to all authorities and relevant persons, should it be apparent that personal data stored in an identifiable manner has been stolen.

Age of Consent

When you use the PremiumCompatibles website you represent that you are at least the age of maturity in your province of residence and that you have given your consent to allow any of your minor dependents to use this site.

If you are under the age of 16 years you must obtain consent from your parents before you post a comment on our website or join our email newsletter. Please ensure you avoid entering personally identifiable information in the comment field on our website or in the body of the email if you contact us via email.

Changes to Our Privacy Policy

Your privacy is protected by PremiumCompatibles in strict accordance with the EU General Data Protection Regulation (GDPR) along with the UK Data Protection Act 1988 (DPA).

Our privacy policy is regularly reviewed and any updates will be included on this privacy policy page. We do not inform our users of changes but suggest you visit this page to check for any policy changes. This privacy policy was last updated on 11th March 2023.

How to Contact us

Please contact the PremiumCompatibles Data Protection Team if you have any questions regarding our privacy policy or information we hold about you:

Email using our contact form here

Write to us at: PremiumCompatibles, Data Protection Team, 61 East Barnet Road, Barnet, Herts, EN4 8RN