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>> FAQ's

FAQ's

Frequently Asked Questions

  1. What does OEM stand for and what does it mean?
  2. What does remanufactured mean in terms of cartridges?
  3. Will using a compatible cartridge void my printer’s warranty?
  4. Why do compatible cartridges look so different, will they fit my printer?
  5. Why am I not getting the page yield that was promised on the cartridge?
  6. What is meant by 5% coverage?
  7. Why does my printer behave as if it has no ink after installing a compatible cartridge?
  8. Will using compatible inks affect my print quality?
  9. I haven’t used my printer in a while and the printouts are mismatched or some colours are missing what do I do?
  10. How long do inks last if I do not use them straight away?
  11. Does Remanufacturing ink cartridges aid the environment?
  12. What's the best quality i can buy that's the closest to the genuine original cartridges as much as possible?

What does OEM stand for and what does it mean?

OEM stands for Original Equipment Manufacturer, which refers to cartridges that came with the printer you bought, or replacement cartridges that are made by the original manufacturer of your printer.

What does remanufactured mean in terms of cartridges?

Remanufactured usually refers to cartridges that are recycled after being used. The cartridge is then approved to see if it is in good order and then sold for a much lower price than OEM cartridges.

Will using a compatible (non-original) cartridge void my printer’s warranty?

No, using compatible cartridges will not void your printer’s warranty. All of our products will match or out-perform OEM cartridges. In addition, they will be at a much lower price, giving you the best price possible.

Why do compatible cartridges look so different, will they fit my printer?

Due to patent concerns, compatible cartridges will often look marginally different from their OEM counterparts. However, the basic framework of our products will be very similar and are assured to fit and function like an original cartridge.

Why am I not getting the page yield that was promised on the cartridge?

The vast majority of printers nowadays do not physically gauge the amount of ink or toner left within a cartridge; instead, they count the number of pages used to print and estimate a page coverage of 5%. If you print more than an average of 5% coverage normally you will see that the cartridge will not reach the aforementioned page yield.

What is meant by 5% coverage?

This is an industry average used for yield measurement. Page coverage is only meant to give you a guide to the maximum number of pages a cartridge will print out NOT the exact number it will print meaning if whatever you print exceeds the 5% coverage your cartridge will run out faster.

Why does my printer behave as if it has no ink after installing a compatible cartridge?

Your replacement cartridge is of the highest quality. The company that makes your printer would prefer you to buy a more expensive original cartridge from them. This is how they make so much money!

This is why certain messages may pop up when you insert a replacement cartridge into your machine.

• “this is not a genuine product .... do you wish to continue?”

• “your printer warranty may not cover repairs or service due to the use of non-original cartridges”

• “ink / toner level indicator will not work as this is not a genuine cartridge”

• “warning ink / toner low .... ”

Do not worry about the Ink / toner level Indicator, not matter what type of cartridge you are using. This is because the indicator only counts pages based on an assumption of a 5% coverage of ink / toner onto the page and does not accurately measure ink/toner levels.

It is not unusual for a customer to buy a replacement cartridge because the ink / toner level indicator on their printer has told them to do so, even though their current cartridge is still half full!

Do not worry because your replacement cartridge is filled to maximum capacity, which means there will be more ink / toner in it than in an original cartridge.

Please continue to use your cartridge (click the ‘ok’ button or hold down the ‘resume’ button if required to do so) and only replace it once the print quality starts to deteriorate.

Certain models of CANON printer will require you to press and hold down a button (which has a red upside down triangle symbol on it or a stop button) for 5-10 seconds. Choose a document to print and try this if the printer will not print.

A non-original cartridge will not damage your printer and will save you money on your printing costs. When the time comes for you to purchase a new printer you will have saved hundreds, if not thousands of pounds, by sticking with us!

Will using compatible inks affect my print quality?

The quality of print will not change, as we always make sure we use the best quality ink possible.

I haven’t used my printer in a while and the printouts are mismatched or some colours are missing what do I do?

Whenever this happens, you usually need to start the printers cleaning cycle. This normally happens due to the print head in your printer being obstructed. Please refer to your printer user manual for guidance on this. Alternatively, you can look at the troubleshooting guide on our site!

How long do inks last if I do not use them straight away?

Ink cartridges tend to last in ranges from 3 months to 2 years. However, you can maximise the life of a cartridge by storing them correctly. Make sure they are stored in an upright position and in a place where there is less chance of them drying out.

Does Remanufacturing ink cartridges aid the environment?

300 million plastic cartridges end up in landfill in the UK and across the world. Remanufacturing helps to lessen the amount that it occurs. Every recycled cartridge is one less cartridge that needs producing. Meaning in the end we are saving on plastics and that is overall far better for our environment.

What's the best quality i can buy that's the closest to the genuine original cartridges as much as possible?

Our ultimate range are guaranteed to give you the best print quality (as good as an original cartridge) as they are the closest thing to an original since they are made by either IBM or Kodak manufacturer.

 
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