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Returns & Refunds

100% Guarantee Returns Policy

Returns & Refunds

Faulty Goods

Faulty goods are very rare at PremiumCompatibles because quality and customer service are as important to us as low prices.

However, if that were to happen, you may return faulty goods for an exchange at any time throughout the life of your cartridge.

If any product develops a defect you can return it by freepost and we will exchange and return it to you.

Alternatively, if you prefer, you can stipulate that you require a full refund.

Please send your goods with a note explaining the issue and your contact details, and if possible also enclose an example copy of how the cartridge is printing.

Please note that you must contact us before returning your parcel so that we can process your return efficiently when it arrives and provide you with a freepost label.

Unwanted Goods

If you have purchased an incorrect item or you simply no longer need it, you can return it for an exchange within 30 days of purchase.

You must ensure the goods are returned to us unopened and in a re–saleable condition.

Terms & conditions apply. 

Please send your goods with a note explaining your requirements and your contact details to the following address:







Please Note: All returns must be pre-authorized by us. Packages returned without our pre–authorization will be refusedTerms & conditions apply.

We cannot be held liable for items that are lost in the post. We recommend that you ask your Post Office for a Proof of Posting certificate.

We reserve the right to apply a re-stocking fee in certain circumstances. Please enquire for details.

Any goods returned using our freepost program address will go into our recycling scheme and will not be eligible for a refund or replacement.