When you want to print a document, you sometimes select “Print” but nothing happens. Follow these steps to change your printer status from offline to online. Usually you check a printer’s menu and realise a “Printer Offline” message. With a few simple checks and steps, you can get your printer back online.

Why does it happen?

Occasionally when printing, the device or computer believes the printer is turned off when, in fact, it is turned on and ready to print. This could be due to a communication failure between your device or computer and the printer. It could be as simple as your cable not being properly connected or a simple error caused by a paper jam.

However, issues can also cause an “Offline” printer error with your printer driver or software. This can vary depending on the age of your printer and whether or not you have installed the updates. This printer offline to online controls and procedures is compatible with a wide range of printers, including Brother, Canon, Epson, HP, and many others.

How to get it working again

Ensure that both ends of the USB cable are securely inserted. If the printer is networked, ensure that the Ethernet cable is properly installed. Check your internet connection or make sure the printer is connected to your router if it is wireless.

If you are connected via cable, try also plugging the printer cable end into multiple ports or sockets on your device.

To ensure that the problem is not with the cable alone, try using a different cable. If you were on a network or using a wireless device, a simple test would be to connect a cable to your computer/device to ensure your printer is operational. As a result, the problem could be with your network connection.

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